For help with Rickwell or any Avandem app, email support@avandem.com. Include your device model and, if it's about a purchase, the email on your Apple ID or Google account. We reply within two business days.
The label scan didn't find my bottle. The catalog covers 2,700+ expressions but not everything. Use "Add as new bottle" — it goes into our review queue and becomes available to everyone once approved.
Does it need an account? No. Your shelf lives on your phone from the first launch. Signing in with Apple or Google backs it up and lets you restore on a new phone.
Is there a subscription? No. The free tier includes 10 bottles and 10 scans a month. The Full Deck is a one-time purchase that unlocks everything, forever.
Restore a purchase. Profile → Restore purchases. Purchases are tied to your App Store or Google Play account.
Delete my data. Profile → Reset local data clears your phone. To delete your account and everything on our servers, email support@avandem.com from the address on the account and we'll confirm within 30 days.
To report a review, photo, or user, email support@avandem.com with the bottle name and the reviewer's display name. We remove content that violates our rules within 24 hours of review.
